Terms of Service

We offer monthly subscription plans as described on our pricing page. Prices are listed in USD and are exclusive of any applicable taxes. Your plan determines the volume and type of work available to you in each billing cycle.

All payments are processed through Paddle, our merchant of record. Paddle acts as the seller of record for all transactions and is responsible for collecting and remitting applicable taxes (including VAT, GST, and similar). Your payment method is held and charged by Paddle, not by Galactic Digital directly. By subscribing you also agree to Paddle's terms of service and privacy policy.

Your subscription renews automatically on the same day each month unless you pause or cancel before the renewal date. You authorise Paddle to charge your payment method on a recurring basis at the then-current plan price.

We will provide at least 30 days' written notice before increasing the price of your current plan. Price changes take effect at your next renewal following the notice period. If you do not agree to the new price, you may cancel before it takes effect.

You may pause your subscription at any time through the billing settings in your portal or by contacting us. Pausing suspends your billing and your access to the active request queue for the paused period. Unused days in your current billing cycle are credited proportionally to your next active billing cycle. We reserve the right to limit the duration of a pause to no more than three consecutive months per calendar year.

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period; you will retain access to the Service until that date. We do not provide pro-rata refunds for unused days in the current billing cycle unless required by applicable law.

We offer a 75% refund of your first month's subscription fee if you notify us within seven (7) calendar days of the date your subscription payment is first processed (the “Guarantee Period”) that you are not satisfied with the Service.

Conditions:

• The guarantee applies to your first subscription payment only. It does not apply to renewal payments, additional months, Sprint engagements, or any other one-off purchases.
• You must contact us at hey@trykeel.dev with the subject line “First-Week Guarantee” before the Guarantee Period expires. Requests received after the seventh calendar day will not qualify.
• The 25% retained amount covers payment processing costs and any work already completed and delivered to you during the Guarantee Period.
• The refund is processed through Paddle, our merchant of record. Processing times are subject to Paddle's standard refund timelines (typically 5–10 business days).
• This guarantee may not be combined with any other promotional offer or discount.
• We reserve the right to decline the guarantee in cases of abuse, fraud, or where we reasonably believe the guarantee is being exploited in bad faith (for example, repeated subscription and cancellation cycles).

The 75% first-week guarantee referenced on our website and marketing materials is subject exclusively to the conditions set out in this §3.7. No other interpretation, verbal representation, or marketing copy creates an independent contractual obligation beyond what is stated here.

Outside the First-Week Satisfaction Guarantee in §3.7, all fees are non-refundable except as required by applicable consumer protection law, or where we have materially failed to deliver the Service. Requests for refunds outside these circumstances are at our sole discretion and will be considered on a case-by-case basis. To request a refund, contact us at hey@trykeel.dev.

If Paddle is unable to collect payment, we may suspend your access to the Service until payment is resolved. Suspension does not release you from the obligation to pay outstanding amounts.

Upon full payment of all fees due, all code, designs, and other deliverables created specifically for you under this subscription (“Work Product”) are assigned to you. You own it outright. We retain no licence to use your Work Product for other clients.

We may use open-source libraries, frameworks, and internal tooling in the course of producing your Work Product. Third-party open-source components remain subject to their own licences. Any internal libraries or boilerplate we use that are not created specifically for you remain our property; however, we grant you a perpetual, non-exclusive, royalty-free licence to use such components as incorporated in your Work Product.

We will not display your Work Product publicly without your prior written consent. We may list you as a client on our website (name/logo only) unless you instruct us otherwise in writing.

The Keel portal, its design, software, and all associated intellectual property remain the exclusive property of Galactic Digital. Nothing in these Terms transfers any rights in the platform itself to you.

The claim “75% back in your first week” or “First week 75% back if it's not for you” refers exclusively to the First-Week Satisfaction Guarantee defined in §3.7. All conditions, exclusions, and procedures set out in §3.7 apply. This statement is not an unconditional money-back guarantee and does not obligate us to refund amounts beyond 75% of the first subscription payment.

“Pause or cancel anytime” means you may pause or cancel your subscription at any point through your billing portal or by contacting us, subject to the terms in §3.5 (Pausing) and §3.6 (Cancellation). Pausing is subject to the three-consecutive-month annual limit described in §3.5. Cancellation takes effect at the end of the current billing cycle; no pro-rata refund is issued for the remaining days.

“Unlimited requests in the queue” refers to the Build and Scale subscription plans and means there is no cap on the number of tasks you may add to your request backlog. It does not mean unlimited simultaneous active builds, unlimited hours of work per month, or guaranteed completion of all queued requests within any specific timeframe. Work is completed one active task at a time (or two, on the Scale plan) in the order agreed between the parties.

References to approximate monthly hours (e.g., “roughly 15–20 hrs of work a month” on the Maintain plan) are indicative estimates only. Actual hours may vary depending on the complexity and nature of requests. Hours are not carried over between billing cycles and do not accumulate.

Statements such as “a few days”, “every few days”, or “one to two weeks” are good-faith estimates based on typical engagement patterns. They do not constitute guaranteed service-level agreements or contractual deadlines. Actual turnaround depends on request complexity, client responsiveness, and queue position. We commit to reasonable best efforts and transparent queue visibility.

The “Ship It Sprint” is a one-off fixed-price engagement starting from $1,500 USD. The exact scope, deliverables, and final price are defined in a separate written agreement prior to commencement. “From $1,500” indicates the minimum starting price; complex or larger-scope sprints will be priced higher. The Sprint is not a subscription and the First-Week Satisfaction Guarantee in §3.7 does not apply to Sprint engagements.

“You own the code” and “you always own the code” refer to the intellectual property assignment in §4.1, which vests upon full payment of all fees due. Code ownership does not transfer if any fees remain outstanding. Third-party open-source components incorporated into your Work Product remain subject to their respective open-source licences.

“No proposals, no surprise invoices” means your subscription is billed at a flat monthly rate with no additional hourly or milestone invoices on top of that rate for in-scope subscription work. Work that falls outside your plan scope (for example, a separately agreed Sprint or add-on) will be quoted and agreed in writing before any additional charge is made.

Marketing statements not specifically addressed in §14.1–14.8 are descriptive of the general nature of the Service and do not create independent legal obligations beyond what is expressly stated in these Terms. In the event of any conflict between marketing materials and these Terms, these Terms prevail.